By arhospice on July 26th, 2023
NORTH LITTLE ROCK, Ark. – Arkansas Hospice, the state’s largest non-profit provider of hospice care, has been named a 2023 recipient of the Hospice CAHPS Honors Elite and Hospice Honors awards. This prestigious annual review recognizes agencies continuously providing the highest level of quality care and positive patient and caregiver experiences.
The awards are presented by HEALTHCAREfirst, a data-gathering and analytics company that partners with thousands of hospice and home health agencies across the country. This recognition is based on information analyzed from the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, which are given to caregivers of hospice patients.
Arkansas Hospice has been recognized with Hospice Honors awards each year since 2013. This year, Arkansas Hospice is one of only two providers in the state to receive Hospice Honors Elite Awards, which recognize the top-performing hospices among those that have selected HEALTHCAREfirst as their hospice survey partner.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Arkansas Hospice on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Serving 48 counties across the state, Arkansas Hospice is a not-for-profit organization caring for hundreds of seriously ill patients each day in homes, nursing homes, hospitals, assisted living facilities and Arkansas Hospice inpatient or contracted facilities. The Hospice Honors Elite Award recognizes Arkansas Hospice’s locations in Berryville, Rogers and Russellville. The Hospice Honors Award recognizes the organization’s locations in Little Rock, North Little Rock, Conway, Hot Springs, Monticello, Pine Bluff and Searcy.
Award criteria were based on HCAHPS survey results for an evaluation period of October 2021 through September 2022. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. To be eligible for consideration, a hospice agency must be currently partnered with HEALTHCAREfirst and must have had at least one complete survey returned in each of the four quarters of the evaluation period. Hospice Honors recipients include those agencies scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to hospice agencies scoring above the HEALTHCAREfirst National Performance Score on 100 percent, or all 24, of the evaluated questions.
About Arkansas Hospice
Caring since 1992, Arkansas Hospice’s mission is to enhance the quality of life for those facing serious illness and loss by surrounding them with love and embracing them with the best in physical, emotional, and spiritual care. The hospice care provider is the recipient of numerous local, state, and national awards, as well as numerous other awards for quality of care, including Hospice Honors Elite from HEALTHCAREfirst, as well as the only hospice in Arkansas to be certified by the Arkansas Department of Veterans Affairs for nonprofit service to Arkansas’ veteran population. For more information, visit https://www.arkansashospice.org.
Your entire team brought into these tender and delicate moments compassion, kindness, gentleness, thoughtfulness, and quick responsiveness.
I have nothing but the best things to say about Arkansas Hospice. They were so good to my Dad before he passed away. The love and care, compassion they showed to my dad was priceless. The nurses and CNA’s that took care of my Dad are the best and always be the best.
The skilled and professional care and attention your team gave our mother made it possible for Mom to be granted her wish to die comfortably at home.
We are just starting our dad’s final journey and Arkansas Hospice has been a blessing. They’ve taught us so much already and provide as much support and comfort to the family as they do my dad. I’m grateful they’ll be walking this final path with us.
I love Arkansas Hospice. Every single employee has a heart of gold and takes the best care of their patients.
I would not hesitate at all to recommend this provider for anyone who is considering hospice care for themselves or for a loved one.
Arkansas Hospice took care of my Mom before she passed. It was my first experience with any hospice and I was amazed. They took such great care of her. They treated her with dignity and respect until the end.
So many thanks for the way your staff treated my very dear friend, Jeff, as he raced toward the finish line. Words can’t express my gratitude for helping us to care for him and keep him comfortable. Top-notch professionalism and immediate responses to requests for assistance.